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Frequently Asked Questions
About YOLO SURVEY
Rewards
About receiving at a Seven Bank ATM
About Account & Login
About Identity Verification
About YOLO SURVEY
Who can apply to YOLO SURVEY?
What is the difference between a Trial and a Questionnaire?
I want to change my notification settings.
Where can I make an inquiry if the FAQ does not solve my problem?
Can I use the service without registering as a member?
Can I cancel my application?
Can I edit my answers after submitting them?
Rewards
When will my reward be paid?
In what forms can I receive my reward?
I have not received the email about my reward payment.
About receiving at a Seven Bank ATM
What is Seven Payment?
I don't know how to receive money at a Seven Bank ATM.
Where can I find Seven Bank ATMs and 7-Eleven stores?
Can I also receive money at a Seven Bank ATM that is not inside a 7-Eleven?
Where should I collect the coins?
I lost my coin refund slip. Can it be reissued?
Can I charge the whole amount to nanaco instead of receiving cash?
What should I do if I have missed the deadline for collecting the cash?
Is there a fee when I collect cash at an ATM?
About Account & Login
I forgot my password.
I can't log in.
I don't know which email address I registered.
Can I create more than one account?
I want to cancel my membership. What happens if I do?
About Identity Verification
Why do I need to complete identity verification (Residence Card / ID document)?
Do you provide support for renewing a Residence Card or for the related procedures?
Didn't find your answer?
Please contact us using the inquiry form.
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